TOTAL

Existing modules allocated for 2019

Updated: 23 January 2019

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Please note that TOTAL will publish a Retail Detail each month listing the minimum requirements for that month. Sites are more than welcome to complete more than the minimum requirement for that month and get a head start on the following months.

  • Compulsory modules are included in ALL JOB levels
Dealer Complete ALL modules for ALL job levels
Manager
SEC: DEALER & MANAGEMENT Cash Management & Collection Procedure
WSS: Work Site Safety Survey
Back Office
TOOLS: TOTAL Daisy World Wide
SAA: SAA Voyager Loyalty Programme – Episode 1
SAA: SAA Voyager Loyalty Programme – Episode 2
SAA: SAA Voyager Loyalty Programme – Episode 3
SAA: SAA Voyager Loyalty Programme – Episode 4
Supervisor
HSO: How to implement a Fire Fighting Equipment register
HSO: How to implement a First Aid box register
HSO: How to implement a Spill Kit equipment register
Cashier
CA: (1) Identify different bank card methods of payment in the shop
CA: (2) Identify other methods of payment in the shop (9-10mins)
CA: How to accept cash payments in the shop
CA: How to accept credit & debit card payments in the shop
CA: How to accept fleet & garage card payments in the shop
CA: How to check security in the shop during night shift
CA: How to greet a customer at the cash register
CA: How to promote in the shop
CA: How to scan items correctly at the cash register
CA: How to wait for customers at the cash register
CA: What to do if a card is declined in the shop
Forecourt Attendant
SAA: SAA Voyager Loyalty Programme – Forecourt Attendant
PAY: Dis-Chem loyalty cards on the forecourt and in the shop
PAY: How to accept TOTAL Card
PAY: How to use the VX680 card machine
PAY: How to use Zapper
FA: (1) Identify different bank card methods of payment on the forecourt
FA: (2) Identify other methods of payment on the forecourt
FA: How NOT to sleep on duty
FA: How to accept cash payments on the forecourt
FA: How to accept credit & debit card payments on the forecourt
FA: How to accept fleet & garage card payments on the forecourt
FA: How to acknowledge a customer on the forecourt
FA: How to check oil levels on the forecourt
FA: How to check security on the forecourt during night shift
FA: How to check the registration and make of vehicle on a fleet card
FA: How to close a pump on the forecourt
FA: How to confirm the grade and amount
FA: How to dispense fuel into a container on the forecourt
FA: How to greet a customer on the forecourt
FA: How to guide a customer to the pump
FA: How to inform a customer not to smoke on the forecourt
FA: How to OFFER full service on the forecourt
FA: How to place emergency cones
FA: How to thank a customer and say goodbye
FA: How to wait for a customer on the forecourt
FA: How to wash a windscreen on the forecourt
FA: Identify Personal Protective Equipment (PPE) on the forecourt
FA: What to do if a card is declined on the forecourt
FA: What to do if the automatic stop doesn’t stop
Merchandiser
ME: How to check expiry dates in the shop
ME: How to check stock during a delivery in the shop
ME:  How to clean a shelf in the shop
ME:  How to front & forward stock in the shop
ME:  How to greet a customer in the shop
ME:  How to implement First In First Out in the shop
ME:  How to maintain good stock pressure in the shop
ME:  How to manage price labels in the shop
Food Handler
FH: 1. Introduction to Food Safety terms and definitions
FH: 2. Introduction to Food Product Safety terms and definitions
FH: 3. Introduction to Food Handler Safety terms and definitions
Car Wash / Cleaner
CL: How to clean a shelf in the shop
CL: How to greet a customer in the shop
Compulsory for All
GR: TOTAL’s 12 Golden Rules
GR: Golden Rule 1: Risk Management (January)
GR: Golden Rule 2: Traffic (February)
GR: Golden Rule 3: Body Mechanics and Tools (March)
GR: Golden Rule 4: Protective Equipment (April)
GR: Golden Rule 5: Work Permits (May)
GR: Golden Rule 6: Lifting (June)
GR: Golden Rule 7: Work on Powered Systems (July)
GR: Golden Rule 8: Confined Spaces (August)
GR: Golden Rule 9: Excavation Work (September)
GR: Golden Rule 10: Work at Heights (October)
GR: Golden Rule 11: Change Management (November)
GR: Golden Rule 12: Simultaneous Operations (December)
SEC: ALL STAFF Cash Management & Collection Procedure
SEC: TOTAL Group HSEQ: 1. Arriving on site
SEC: TOTAL Group HSEQ: 2. Preparing the shop to open
SEC: TOTAL Group HSEQ: 3. Preparing the forecourt to open
SEC: TOTAL Group HSEQ: 4. Making regular safe drops
SEC: TOTAL Group HSEQ: 5. Daily banking
SEC: TOTAL Group HSEQ: 6. Locking the door
SEC: TOTAL Group HSEQ: 7. Checking the site and the safety equipment
SEC: TOTAL Group HSEQ: 8. Leaving the shop
SEC: TOTAL Group HSEQ: 9. Locking up
SEC: TOTAL Safety & Security Awareness – 1. Creating a safe environment
SEC: TOTAL Safety & Security Awareness – 2. What to do in the Forecourt
SEC: TOTAL Safety & Security Awareness – 3. What to do in the Bonjour
SEC: TOTAL Safety & Security Awareness – 4. What to do if a robbery occurs
SEC: TOTAL Safety & Security Awareness – 5. What to do after a robbery
TOP: 1. Customer Experience Introduction
TOP: 2. The Forecourt Environment
TOP: 3. People Engagement – Forecourt
TOP: 4. Personal Grooming
TOP: 5. Forecourt Services – Refuelling and Payment Transactions
TOP: 6. Forecourt Services – Under Bonnet Services and Extra Services
TOP: 7. Forecourt Services – Checking Tyre Pressure
TOP: 8. Restrooms
TOP: 9. People Engagement – Bonjour
TOP: 10. Closing the Customer Experience