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Like diamonds, a business and an employee have to go through some changes before you get to the real value.

... to smile! There are few things more powerful in customer service than a smile. Do you agree?

Legacy brands have been around for more than 100 years. Are we really using that unbelievable brand recognition and trust to generate sales on site?

Customers don't care about why it's wrong. They want it perfect and they want it now.

The fuel industry has become fiercely competitive with your adversary literally around the next corner, and the next. What's to be done?

Take a moment to think about what your employees would do if there was an emergency on site today. Is your Emergency Response Plan up…

Continue reading → Emergency Response

We see empty forecourts every now and again. Is it normal competition or a result of the economy under strain?

It's around the corner. Are you prepared?

It's in the details. Do you agree?