If we are to truly change customer service we need to work towards changing employee attitudes. And if the attitudes don’t change, they’ll be automated in the 4th industrial revolution. Do you agree?
- At some point, the job of a forecourt attendant will no longer be putting fuel in a car, but building a relationship with the customer on your forecourt
- At some point, the job of a cashier will no longer be scanning products and taking money, but helping customers find the best solution for what they need